Boosting Customer Engagement Through Review Links
Client
Small Business - Retail and Service Industry
Challenge
The client struggled to collect reviews on platforms like Google My Business and Facebook using traditional methods like email surveys, which resulted in low engagement. They needed a more interactive and personalized approach to increase customer feedback and improve their online reputation.
Solution
Aleo Tech developed a mobile-friendly application enabling businesses to send personalized review links directly to their customers’ phones. The solution featured:
- Automated follow-up reminders.
- Tracking review response rates.
- Analytics tools to segment customer feedback and monitor improvements.
Outcome
- Increased review submissions by 45% within three months.
- Enhanced online visibility, leading to a 20% increase in new customers.
- Improved overall customer interaction and satisfaction.
Aleo Tech
Boosting Customer Engagement Through Review Links
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